Privacy Policy
How Avonext handles personal information.
1. Who we are
“Avonext”, “we”, “us” and “our” refer to the business operating the Avonext website and services. Avonext provides AI strategy, workflow transformation, AI agents and AI operations services.
For privacy questions or requests, contact info@avonext.com.
2. Information we collect
We collect information you choose to provide when you contact us or use our website. This may include:
- name;
- work email address;
- company name;
- the service or topic you are exploring; and
- the contents of your enquiry or other information you voluntarily provide.
Our hosting provider and security systems may also process limited technical information such as IP address, browser type, device information, timestamps and server logs for security, availability and troubleshooting.
3. How we use information
We use information to:
- respond to enquiries and requests;
- understand your business requirements and discuss relevant services;
- provide, improve and secure the website and our services;
- maintain business records and comply with legal obligations; and
- send business communications where permitted by law and consistent with your preferences.
We do not currently use the Avonext website to sell personal information or to run cross-context behavioural advertising.
4. Legal grounds and permissions
Where applicable law requires a legal basis for processing, we may rely on your consent, steps taken at your request before entering into a contract, our legitimate business purposes, compliance with legal obligations, or another lawful basis available under applicable law.
Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawful before withdrawal.
5. Sharing and service providers
We may disclose information to service providers that help us operate the website or respond to enquiries, such as hosting, email and infrastructure providers. They are expected to process information only as necessary for the relevant service and subject to appropriate contractual or technical safeguards.
We may also disclose information where required by law, legal process, security requirements, or to protect our rights and the rights or safety of others.
6. International processing
Because our service providers and prospective clients may operate internationally, personal information may be processed in countries other than the country where you are located. Where applicable law requires safeguards for international transfers, we will use appropriate measures for those transfers.
7. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to an enquiry, maintaining legitimate business records, resolving disputes and meeting legal obligations. As a general operational target, website enquiries may be retained for up to 24 months after the last meaningful interaction unless a longer period is reasonably required or legally permitted.
8. Security
We use reasonable administrative, technical and organisational safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed to be completely secure.
9. Your privacy rights
Depending on where you live and which privacy laws apply, you may have rights to access, correct, delete or obtain information about your personal data, withdraw consent, object to or restrict certain processing, or make a complaint. We will handle requests in accordance with applicable law and may need to verify your identity before responding.
For California residents, applicable California privacy laws may provide additional rights, including rights to know, delete, correct and opt out of certain sales or sharing. Avonext does not currently sell personal information or use it for cross-context behavioural advertising.
For individuals in Australia, where the Australian Privacy Act and Australian Privacy Principles apply, requests and complaints may be made to us using the contact details below. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.
For individuals in India, we will handle personal data in accordance with applicable Indian data-protection requirements as they apply to our processing activities.
10. Children
The website is intended for business and professional audiences. We do not knowingly seek personal information from children through the website.
11. Links to other websites
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date above will indicate when the current version was published.
13. Contact
Privacy questions and requests: info@avonext.com.